// frequently asked questions
Everything you need to know.
Can't find your answer here? Reach us at contact@darkmodeai.net — we respond within 24 hours.
// 01 — general questions
What exactly is DarkModeAI?
DarkModeAI is a plug and play flash drive pre-loaded with powerful AI models that run entirely on your computer. No internet, no cloud, no subscriptions. Just plug it in and start chatting with your own private AI assistant.
How is this different from ChatGPT or Claude?
Cloud AI services like ChatGPT store your conversations on their servers, require internet, and charge monthly fees. DarkModeAI runs 100% locally on your device — nothing is ever transmitted anywhere. You also pay once and own it forever with no recurring fees.
Is this legal?
Yes, completely. The AI models included are open source and freely available for personal and commercial use. Running AI locally on your own hardware is entirely legal worldwide.
Who is DarkModeAI for?
Anyone who values privacy, portability and ownership. Our customers include everyday people, students, writers, small business owners, lawyers, doctors, travelers and anyone who wants AI without giving up their data or paying monthly fees.
How smart is the AI compared to ChatGPT?
The models included are genuinely impressive for everyday tasks like writing, research, coding and analysis. For most common uses they perform comparably to ChatGPT. However very large cloud models like GPT-4 may handle extremely complex reasoning slightly better due to their larger size.
// 02 — privacy and security
Is my data really private?
100% yes. Everything runs locally on your machine. Your conversations are never transmitted, logged, stored or seen by anyone — not by us, not by any server, not by anyone. What you type stays on your device permanently.
Does DarkModeAI collect any data about me?
Zero data collected. We have no way to see your conversations, usage patterns or any information. The AI runs entirely on your hardware with no connection back to us or anyone else.
Is it safe to use on a work computer?
Yes. Nothing is installed on the host computer and nothing is transmitted over the network. The app runs directly from the flash drive leaving no trace on the computer when you unplug it.
Can my employer see what I'm doing with it?
No network traffic is generated by the AI itself so there is nothing for network monitoring to detect. However we always recommend following your employer's policies regarding personal device use at work.
// 03 — setup and compatibility
What computers does it work on?
Any Windows 10/11 or Mac OS 10.15+ computer with at least 8GB of RAM and a USB 3.0 port. This covers virtually all computers made after 2015.
Do I need to install anything?
Nothing at all. The app and all AI models live on the flash drive. Just plug it in, open the app directly from the drive and start chatting. No admin rights needed.
How long does it take to set up?
From plugging in to first response takes about 2-3 minutes — 30-60 seconds for the drive to be recognized, 30-60 seconds to open the app, and 30-60 seconds for the model to load into memory.
Does it work on Chromebooks?
Unfortunately no — Chromebooks run Chrome OS which is not compatible with LM Studio. You need a Windows or Mac computer.
Does it work on Linux?
Linux is not officially supported in our current packages. If you are a Linux user contact us at contact@darkmodeai.net and we can discuss options.
Can I use it on multiple computers?
Yes! That's one of the best features. Plug it into any compatible Windows or Mac computer and run your AI directly from the drive. It works on as many computers as you want.
// 04 — what the ai can and cannot do
What is the AI great at?
Writing emails and documents, coding help, brainstorming ideas, research and summaries, explaining complex topics, math and analysis, language translation, editing and proofreading, business advice, general knowledge questions and any task based on reasoning and language.
What can the AI NOT do? important
Since the AI has no internet connection it cannot access real time information such as live sports scores, current stock prices, today's news, live weather, recent events after its training date, or anything requiring a live data connection.
Can I ask it about tonight's game or current sports stats?
Unfortunately no — the AI has no internet access and cannot retrieve live data. For current scores, stats or news your regular browser works best. DarkModeAI excels at tasks that don't require live information.
How current is the AI's knowledge?
The included models have a training cutoff of early 2024 — meaning they have strong knowledge of events and information up to that point but may not know about very recent developments after that date.
Can I give it documents or files to read?
Yes! You can paste text directly into the chat from any document, email or webpage and the AI will analyze, summarize or work with that content. Some models also support direct file uploads within LM Studio.
// 05 — performance and speed
Why does it take 30-60 seconds to start?
The AI model needs to load from the flash drive into your computer's RAM before it can respond. This only happens once at startup — after that responses come quickly.
How fast are the responses?
Once loaded response speed depends on your computer's RAM and CPU. On a modern computer with 16GB RAM expect comfortable conversational speed — not instant like cloud AI but fast enough for natural back and forth conversation.
Will it slow down my computer?
The AI uses your computer's RAM and CPU while running. We recommend closing other heavy apps while using it for best performance. Once you close LM Studio your computer returns to normal immediately.
Does more RAM make it faster?
Yes significantly. 8GB RAM is the minimum and works fine. 16GB gives noticeably better speed. 32GB+ gives excellent performance. More RAM allows larger models to run more smoothly.
// 06 — ordering and shipping
How long does shipping take?
Each drive is set up and tested by hand before shipping. Allow 3-5 business days for processing plus standard shipping time to your location.
Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by location. Contact us at contact@darkmodeai.net for international shipping rates.
What if my drive arrives damaged or not working?
Contact us within 14 days of receiving your order and we will make it right — replacement or full refund. Every drive is tested before shipping but we stand behind every unit we send out.
Can I return it if I change my mind?
Contact us within 14 days of receiving your order. We handle returns case by case and want every customer to be happy with their purchase.
// 07 — support and upgrades
What support is included with my package?
Basic package includes email support for setup questions. Standard package includes 30 days support. Premium package includes 90 days support. All support is via email at contact@darkmodeai.net.
Can I add more AI models to my drive later?
Yes! Your drive has plenty of storage space. With an internet connection you can download additional models directly through LM Studio and add them to your drive anytime.
Can I upgrade from Basic to Standard?
Contact us at contact@darkmodeai.net and we can discuss upgrade options for existing customers.
How do I contact support?
Email us at contact@darkmodeai.net — we respond within 24 hours Monday to Friday. For urgent issues include ORDER in your subject line.